Real Customer Reviews

I am very pleased with all aspects of Watson and Jacksons work they have done with the sale of my house. They rang me to inform me of all viewings. I first went with Robinsons and they were not as good as Watson and Jacksons I would use them again and recommend them.

Stuart Taylor

BEST ESTATE AGENTS we have ever used (and I am stating this after few years as a landlord, plus a sale). Watson & Jackson team has always kept a professional approach to everything they do.  I am impressed at the level of service provided. Every message, phone call and voice message has been very clearly presented and with plenty of details how are the viewings going on, what was the customer opinion and how is the marketing side working, etc. Plus there are regular statements of all events related to the property!   All calls have been answered promptly, and in case the required person was not available, the office was able to provide insight.  (Great teamwork, guys!) Their good choice of selling packages and property management plans are worth mentioning as well! I am highly recommending Watson & Jackson and will use them again when needed.

Irina Roy

My wife and I were very pleased with the quality of service provided by Watson & Jackson the estate agent we decided to appoint to sell our property. From the first visit by Dan Richardson who carried out the initial valuation on our property which turned out to be the most realistic valuation compared to the two other estate agents we considered, who in our opinion under valued our property value. We were also very impressed with Annette Storey who provided a weekly update on the progress of the sale, liaising with our buyer, their solicitor and our solicitor. We have bought and sold a number of properties over the years and ‘hand on heart’ this aspect alone more than justified the reason for the quality of service we received. Whenever we rang them for any advice, they were all very helpful and efficient and went out of their way to provide a first class service. We would without any hesitation recommend Watson & Jackson estate agents to anyone looking for an estate agent that will provide a quality service.

Colin Eade

Very good service and very helpful.

Peter Smith

As we all know House moving is stressful!! Having used other estate agents in the past we have found Watson and Jackson excellent.There staff have always been on hand to answer any of our questions and have always kept us regularly informed. I would defiantly recommend Watson and Jackson to any prospective house movers.

Angela Bainbridge

We have been more than impressed with the service provided by Watson and Jackson from the photography of our property to the excellent and efficient service provided by Annette Storey. We would have no hesitation in referring you for a sale or purchase to any prospective customer.

MarIa and Ron Watson

We would like to send our appreciation for the service we recieved over the house purchase. You kept us informed and with regular updates we were able to plan all the necessary requirements to make the move as smooth as possible.

David and Lorna Stephenson

I never thought I would own my own property. I was always outbid or pipped at the post by investors. Despite being a cash buyer, the property just never fell in my favour. Other Estate Agents lost interest in trying to help find or locate a property in my budget. For 2.5 yrs I searched. Then, a property appeared on my radar with an estate agent, I had not used before.  Watson and Jackson was like a breath of fresh air, they were most accommodating in finding out information and very attentive with calls and viewings. The staff were all professional and we'll informed and actually interested in my needs and wants. Finally, in the right hands, I just secured my first ever home and finally on the property ladder. I would have no hesitation in recommending Watson and Jackson. Their belief in me and mine in them led me on the highway to property ownership. I am thrilled to own a house of my own now. Thank you everyone in Watson and Jackson Estate Agents.

Rachel Smith

I have just posted a card to yourselves to thank you for the most professional service that we received. It was a pleasure to do business with you and we are most grateful for your dealings with  some difficult potential purchasers. I do hope that we can use your services again in the very near future and would not hesitate to recommend your company to any of our clients.

Sylvia Pallas

From our first contact with Watson and Jackson, we have been delighted with the turnkey service that was provided. The assistance of their recommended Solicitors was very helpful indeed and certainly added value to the process. Watson and Jackson kept us updated on a weekly basis with telephone calls and email traffic, until the close out of our sale in early December. A very professional team and I will be recommending them to any of our friends that are looking to sell their property.

Bill Maxwell

Thank you so much to you all (especially Annette) for your first class customer service. Our purchase went through very smoothly and you were so friendly, helpful and very cheery everytime I spoke to you. I would highly reccommed Watson & Jackson to anyone as I couldnt fault anything.

Lynne Fail

I hope today finds you well and still smiling . You requested that I give feedback on the sale of Heathmeads. This was my first experience at selling a property, so initially the whole thing seemed rather daunting, but however, it all worked out well. I found that you were very efficient, and matters were sorted out very quickly as they arose. Information and requests were dealt with in a very professional manner, and above all, with a smile on your face and in a cheerful and very polite way. I have no complaints and would certainly recommend Watson and Jackson to anyone wishing to sell their property. kind regards John

Mr John Charlton

I just would like to thank the whole team at Watson and Jackson for an Excellent service, the members of staff have always been professional and genuinely pleased to help throught the process of selling my property. The staff have been instrumental in reaching a satisfactory Completion of Sale and have always kept me well informed throughout the process. I can highly recommend Watson and Jackson Estate Agents.

Lyn Watt

We are very happy with the service we received from Watson & Jackson. We were kept informed at different stages of the sale and everything went very smoothly from beginning to end. We will recommend you to anyone looking at selling or buying a house.

Mr & Ms Leperrier

A pleasure to deal with and would definitely recommend you if the opportunity arises.

Chris Taylor

Thank you and the team for your excellent service whilst selling our house and we are glad it all went smoothly. We would certainly recommend you to another seller. The call system you operate is very well run and makes a big difference that you can speak to someone at all times. An efficient service from start to finish from valuation to completion.

Claire & Jim Gratton

I think my purchase was a little unique in that the vendor was also the owner of the estate agency. Considering this, I feel Annette did an amazing job of remaining professional throughout. Through Annette, the agency maintained regular contact throughout the process, from first offer to removal day, which was reassuring. She accommodated questions of all 'shapes and sizes' and ultimately facilitated a quick and successful purchase. The few times I have personally called into the office, all the staff are warm and welcoming. In short, the regular communication and professionalism afforded by Watson and Jackson  estate agent lead to my high recommendation.

Lucy Foster

Hi Annette.  Following the purchase of my property with Watson & Jackson, I cannot praise the staff enough. Yourself and Alison were so helpful at every step of the process and the mortgage advisor that was recommended to me was amazing. I won't hesitate to recommend your services to anyone in the future.

Sarah Dawson

I've sold and bought quite a few houses in my time and dealt with lots of estate agents from London to the cotswolds and finally up here in the north east.  I can honestly say that watson and jackson are one of the best I've worked with.  They are friendly yet professional, Annette was super efficient, calm and organised which is exactly what you need during the stressful process of getting and mortgage and buying a home. Watson and jackson were great at keeping both buyer and seller informed along the way and we're genuinely happy for everyone when everything worked out.

Gill Jones

I am very happy with the service i received couldn't of asked for anymore, you kept us updated every step of the way! Would definitely recommend to people!! Thank you

Stephanie Cook

I can't thank Watson &Jackson enough for the help with our recent purchase. They were easy to communicate with and a pleasure to deal with.


I found all staff very helpful and informative and made the sale of my property less stressful. Thank you to all at Watson& Jackson.

Denise Proud

We would highly recommend Watson and Jackson Estate Agents. On our recent sale with them they were extremely professional and efficient in all areas. The staff are fantastic and very knowledgeable as well as friendly, approachable and supportive.

Sharon & Glen Pinkerton

I decided to sell one of my rental properties and I chose Watson & Jackson over and above the local estate agents because, these days, most people search for a property that they want to buy online and so the need for an estate agent that is local to the property being sold doesn’t really matter anymore. What a seller like me needs is an agent with access to a wide pool of potential buyers. The good thing about Watson & Jackson is that they also have a lettings part of their business and so they have access to many landlords who they marketed my property to as well as the access to the broader public via the internet. In the end it was actually another landlord who bought my property. Watson Jackson were very helpful throughout the process and provided me with regular updates on viewings, feedback on the property from potential buyers, the actual sale and information on communications between the 2 sets of solicitors and the buyer so that I knew how things were developing at all times.

Martin Hinchcliffe

I engaged Watson & Jackson to sell my property following a recommendation from a friend. The initial meetings with Adam, Alison and Dan for valuation and photography were conducted in a friendly, relaxed and professional way. Within 3 working days the EPC survey had been carried out and 4 viewings were booked in. Back at the office, Annette and Margaret were frequently updating me on how things were going. No fuss, no mess. I mostly dealt with Annette by e-mail and she was efficient and responsive and a joy to work with. Would I use them again? Top of my list.

Mr Fenwick

Sold my property with the Consett branch. Very happy with the service provided. Was on the market with another agent for a while with no sale, loved the video tour we received really helped sell our property. Alison was great showing the people around our property.

Martin Sway

I recently purchased a property through yourselves and the staff were extremely helpful and professional from start to finish. They went out of their way to assist me with any issues and I was extremely impressed with your agency. Kind regards Tracy Pringle

Tracy Pringle

Hi Annette, further to your email I wish to say thank you so much for all the help and assistance you provided in respect of buying my new house. You made a very stressful time much less stressful. Your patience and understanding has been second to none given the problems that I have encountered during the course of buying. Thank you so much, you're a credit to your employer. In addition, the other staff at Watson and Jackson were also very helpful and efficient whenever you were not available.

Dave Thackray

Everyone at Watson & Jackson were so helpful - they rang regularly and were very patient when I had forgotten to do something! With gentle prompting and managing to keep everyone informed and on the job, the house sale went through smoothly - thank you all so much.

Ms Andrews

While using Watson and Jackson our experience was all positive. Annette was great throughout the whole buying process. Any queries we had, whether relating to the house or the mortgage, Annette would always help and give me the answers that I need. Communication was extremely good, this being over the phone and through email, Annette always made sure to return any phone calls and emails, and when Annette was not available, others would always help me as they would with anyone else, which was great. And when we went into the estate agents, we were always greeted with a welcoming smile. Us being first time buyers meant everything was new to us. However, this was not a problem, I felt I could always contact Annette to ask any questions I had and with any problems that occurred. We were always kept up to date every step of the way and I have even contacted Annette after completion and she is still more than happy to help with any issues. We have also received a card from Watson and Jackson, wishing us luck in our new home, this was a lovely touch. Great service throughout and after completion. I cannot recommend Watson and Jackson enough for the great customer service and all of their help throughout the buying process! Thank you very much to all staff at Watson and Jackson, especially Annette!

Emma & Lee

I was extremely happy at the service received while buying my house. From the time of placing an offer through to completion I was kept informed by email and telephone regularly to ensure that everything went smoothly. It was also helpful that the agency prompted my solicitors on a weekly basis to ensure that they completed what they needed to as quickly as possible as this saved me the hassle of reminding them.

Neal Wilkin

Annette and the team at Watson and Jackson were instrumental in helping us buy our first home. Always friendly and helpful, they were always available when we needed advice as first time buyers. They were a massive help in co-ordinating the purchase of our new home, which we absolutely love!

Marc & Jodi

The service I received was excellent. Watson Jackson sold two properties for me. They secured buyers very quickly and kept me fully informed as the sales process took place. Any time I sent an email, it was responded to very quickly. I have no hesitation in recommending this company to any potential property vendor.

Garry Keegan

Watson and Jackson have been the best choice in Estate agents we have made. Previously being with a leading Agent where we felt there was no tailoring to our needs at all, so we felt the need to change agents. Watson and Jackson are a friendly and professional company that I have and will recommend to anyone wanting to sell their property with maximum marketing for a great price.

Rosalyn & Neil

Very impressed with how prompt Annette has been, always pressing the solicitors and keeping me up to date. I wouldn't hesitate to recommend this branch to anyone.

Mr Oliver

I highly recommend using Watson and Jackson estate agents, they have provided a great service with outstanding marketing of my property which has seen a sale agreed within weeks of my property been placed on the market.

Dave Parkin

I would like to thank all of the staff at Watson Jackson for their help selling my property, especially Dan who was my main point of contact throughout the process. I spoke to several estate agents when I decided to sell my property. My decision to ask Watson Jackson to act on my behalf was easy. The fees where very competitive but most importantly when making my decision was the advice I received. Dan did not sugar coat what was an achievable sales price or suggest any unrealistic sales techniques. Throughout the whole process Dan was always at hand to help me with any queries or questions that I had. He always kept me up to date with where we were with prospective buyers and the sales process. When the sales completed I received a thank you card from Watson Jackson which I thought was a very nice touch. I would not hesitate to recommend Watson Jackson and would certainly use them again if I was buying or selling a property. Kind regards Mandy.

Mandy Walker

To Annette and all the team at Watson & Jackson, thank you very much for all your help selling my property. Very professional and helpful service throughout.

Donna Coates

We'd like to say a very big THANK YOU for all the help and support in selling our property. It's so reassuring when you're dealing with such a professional, efficient and friendly business - we will not hesitate in recommending you to our family and friends. We would like to wish you all lots of success in the future and we'll be in touch when we have another property to sell!

Tracey Corfield

I have been a landlord for nearly 30 years renting out properties in various locations in the UK and overseas, I have therefore experienced a range of levels of service from agents. When I first called in local agents in the Shotley Bridge area to value with a view to rent, I was actually dismayed at the general lack of professionalism and in one particular case the sheer negativity of an agent and her complete lack of understanding of what was happening on her own doorstep. I found Watson & Jackson via a web search and had no indication of what level of service I would receive, I was therefore pleasantly surprised that the gentleman who first came to value the property was extremely professional, had clearly done extensive research to be able to correctly value the property, and I did not hesitate to appoint you. The service from appointment to signing a tenancy agreement was first class, I was kept fully advised as to the progress of the rental and all communications both by telephone and email were professional and friendly. I felt that you understood my requirements and pro-actively sought tenants. The time between instruction and signing a tenant was extremely short. I cannot therefore but highly recommend you to any potential landlords as they will find it difficult to achieve a better service elsewhere.

Michael Lynn

Everything was explained to me in detail clearly and I was given choices and felt I was really listened to and included each step of the way. Every single person I spoke to was polite, helpful and always kept promises to ring back or get the person I wanted to speak to, to call back quickly if they were not available. Not only did they find me the type of viewers I asked for they kept in contact with all parties including solicitors until the bungalow was sold. I was kept up to date with developments and feel I was given a real first class service. I never once felt let down by them and would highly recommend them to anyone.

Mrs Linda Rivett

I am very pleased with the service that was offered regarding the sale and purchase. All the staff working in the Blackhill office are extremely professional and very approachable at any time. I would say that everyone in the office went the extra mile to ensure all queries and processes were dealt with and always made sure I was kept in the loop. I would go as far to say that I felt I was the only customer to deal with. I have and will continue to recommend you to anyone requiring estate agent services.

David Musgrove